*2024 agenda to be confirmed
- 9.30am Registration opens, coffee, networking
- 10.30am Opening remarks and event introduction
- 10.35am Session 1 – Credit and Collections Risks – The impact of the cost of living and regulation such as consumer duty impacting business change and strategies. How can the industry cope with high inflation and rising interest rates? How can the lending, credit and collections sectors work closer to enhance the best customer outcome? The importance of the customer journey from the start of the lending/credit cycle through to collections. Speakers: Chris Leslie from Credit Services Associations (CSA), Michelle Cutmore from Novuna. Sheraz Afzal from Quint. Richard Coward from MaxContact.
- 11.30am Session 2 – Assessing Affordability and Customer Vulnerability – Customer vulnerability impacting the collections landscape. Assessing fairer and ethical collections. The value in the identification of vulnerable consumers and assessing affordability improving customer experience and business outcomes. Can businesses effectively identify and manage customers that may be vulnerable or have affordability issues? Speakers: Anne Atherton from Blue Motor Finance, Vanessa Northam from StepChange, Louise Allemagne from Lending Standards Board.
- 12.30pm Lunch: Dinner and networking break
- 1.45pm Session 3 – Communication the Value of Customer Engagement – What is the best customer strategy? Exploring the value of true customer engagement combining the value of people and technology to maximise best customer engagement outcomes. How can engagement be used so that engagement is working in the best interests of customers? Speakers: Michael Allison from Roma Finance, Chris Fitch from Money Advice Trust, Jonathan Shaw from Sigma, Andy Turner from Webio.
- 2.45pm Session 4 – The Role of Technology – What is and will be the impact of open banking, artificial intelligence and machine learning on credit, lending and collections? The importance of creating the right mix between people and technology. What are the potential negative impacts of technology? The role of data and analytics. Speakers: Zara Woods from Jaja Finance, Richard Fenton from Zinc Group, Frank Sherlock from CallMiner.
- 3.45pm Closing remarks and Event close
*More event speakers will be confirmed soon.
The evening kicks off at 6.30pm with the Credit & Collections Technology Awards drinks reception.
If you are interested in becoming a speaker or would like to suggest some topics then please email firstname.lastname@example.org to make an enquiry.
*Please note topics and timings are subject to change.