2024 Agenda:
*Provisional agenda
- 9.30am Registration opens, coffee, networking
- 10.30am Opening remarks and event introduction
- 10.35am Session 1 – Credit and Collections Risks – Assessing Affordability and Customer Vulnerability – Customer vulnerability impacting the collections landscape. How is the industry coping with inflation and interest rates? How can the lending, credit and collections sectors work closer to enhance the best customer outcome?
- 11.30am Session 2 – Fraud’s Impact on Credit and Collections The growth of fraud. What are the costs and implications? How synthetic messaging is relevant. Can prevention begin at the credit onboarding stage, then. How difficult is it to collect bad debt from synthetic identities?
- 12.30pm Lunch: Dinner and networking break
- 1.45pm Session 3 – Customer Engagement – What is the best customer strategy? Exploring the value of true customer engagement combining the value of people and technology to maximise best customer engagement outcomes. How can engagement be used so that engagement is working in the best interests of customers? Speakers:
- 2.45pm Session 4 – The Role of Technology – What are the impacts of open banking, artificial intelligence and machine learning on credit, lending and collections? The importance of creating the right mix between people and technology. What are the potential negative impacts of technology? The role of data and analytics?
- 3.45pm Closing Remarks
- 4pm latest event close.
*Event speakers will be confirmed soon.
The evening kicks off at 6.30pm with the Credit & Collections Technology Awards drinks reception.
If you are interested in becoming a speaker or would like to suggest some topics then please email events@credit-connect.co.uk to enquire.
*Please note topics and timings are subject to change.