2025 Spring Agenda 

  • 9.30am Registration opens, coffee, networking
  • 10.30am Opening remarks and event Introduction by Chair Chris Warburton
  • 10.35am Session 1 – Credit and Collections Risk Challenges. Regulations impact on the industry. Managing processing and compliance to ensure best practices are followed. What is the best way of measuring risk and strategy? Speaker Panelists: TBC
  • 11.30am Session 2 – Assessing Affordability and Customer Vulnerability – The role of data, people and technology in assessing credit and lending risk. How can we better assess affordability and vulnerability? How are consumers coping with inflation and the cost of living? How can the lending, credit and collections sectors work closer to enhance the best customer outcomes? Speaker Panelists: TBC
  • 12.30pm Lunch and networking break
  • 1.45pm Session 3 –  Maximising Customer Engagement – How can customer engagement be maximised and ensure the best customer outcomes? The importance of the customer journey. In-person and technology strategies. Speaker Panelists: TBC
  • 2.45pm Session 4 – The impact of AI in Credit & Collections Maximising digital transformation data. Will the people vs technology ratio change within companies? What will the industry look like in the next five years? What are the other technologies which can spark positive change? Speaker Panelists: TBC
  • 3.45pm Closing Remarks
  • 4pm latest event close.

*Topics and timings may be subject to change

The evening kicks off at 6.30pm with the Credit & Collections Industry Awards drinks reception.

If you are interested in becoming a speaker or would like to suggest speaker topics then please email events@credit-connect.co.uk to enquire.

Autumn Think Tank: Provisional topics for the 2025 Autumn event which will take place on Thursday 20th November at the Midland Hotel in Manchester will as follows: Fraud’s threat to Credit and Collections, Future of Technology,

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