Latest Agenda:

  • 8.30 Registration opens, coffee, networking
  • 9.30 Opening remarks from the Chair. Overview of the main areas in which technology can play a key role in collections efficiency. Chair: Steve Preston, The event will also be also co-Chaired by Vanessa Northam of StepChange 
  • 9.45 Collections Futures: The current collections technology landscape, how the wider society is impacting collections. What’s on the horizon and shaping the future of collections – Panel includes: Owen Edwards (JN Bank), TBC (Intrum),
  • 10.30 Customer Engagement in the digital generation: How can companies maintain values using technology and not lose the human touch. Panel includes: Neil Costello (Lowell), Mark Porter (MotoNovo), Jonathan Hodge (Ratesetter).
  • 11.15 Morning Break: coffee, refreshments, networking
  • 11.35 Data and analytics: Assessing risk and managing outcomes. Panel Includes: Eleanor Demuth, (Head of Model and Credit Risk governance),  John Storrie (Arvato Financial Solutions),
  • 12.15 Affordability: Assessing affordability. Panel Includes: Rachel Duffey (PayPlan), Norman Lockie (Southwark Council),
  • 12.55 Lunch: Dinner, networking
  • 13.40 Open Banking in collections: Is Open Banking the answer to affordability and vulnerable customer solutions? Erik Porter (Member FCA Financial Services Consumer Panel and CEO of Cheddr)
  • 14.20 Business Transformation: What will be the impact of business transformation upon a business? How worthwhile is business transformation Martin Kirby (Business Stream)
  • 15.00 Afternoon break
  • 15.15  Vulnerable customers: Identifying vulnerable customers, does technology have a role to play? Panel includes: Dave Perkins (Sonex Financial),
  • 15.55 Chair closing remarks and question time
  • 16.15  Event close

*Please note topics and timings are subject to change.