NEW: Wednesday 18th November: Technology & Services Industry Leaders Networking Event

*Before the Think Tank, the evening before will feature the launch of the 2026 Technology & Services Industry Leaders Networking drinks reception and dinner. The event is an opportunity to network informally with professionals in the technology and services industry. The event will also feature an announcement of the Technology Industry Recognition Award. More details relating to the event and format will be shared soon.

The agenda for the Autumn Credit & Collections Think Tank is as follows”

• 9.30am Registration opens, coffee, and networking
• 10.30am Opening Remarks and Event Introduction by Chair Chris Warburton
• 10.35am Session 1: Industry Challenges. View from the industry sector leaders reviewing current industry changes and the policies and changes impacting credit and collections sectors. The future of regulation, compliance and consumer protection.
• 11.30am Session 2: Addressing Affordability and Vulnerability Change. What can the industry do to improve the lending, credit and collections journey? Balancing technology, AI, and people, but what is the right approach? How can the industry make it a seamless process and put the customer first? How can the consumer adjust to an ever-increasing change in the cost of living?
• 12.30pm Lunch and Networking
• 1.45pm Session 3: Customer Contact Strategies. Understanding the customer and engaging. How can we address consumers’ borrower and collections behaviours? What are the stresses and cost-of-living pressures?  Designing empathetic collection journeys. What is the best customer strategy? Exploring the value of true customer engagement, combining the value of people and technology to maximise best customer engagement outcomes.
• 2.45pm Session 4: Technology and Evolving AI as a Game Changer. Can we see key areas where it delivers change? What is the true story behind the delivery of AI into credit and collections sectors? Using AI and predictive analytics for credit scoring and prioritisation. The role of data and Open Banking. What other technology will emerge as technology moves at a rapid rate?
• 3.45pm Closing Remarks
• 4pm latest Event Close.

*Speakers are currently being approached and will be added to the agenda soon.

The evening kicks off at 6.30 pm with the Credit & Collections Technology Awards drinks reception. More details can be found here.

The events are part of the Autumn Credit & Collections event season. The 2026 Spring event series programme can be viewed here.

If you are interested in becoming a speaker or would like to suggest speaker topics, please email events@credit-connect.co.uk to enquire or call 01622 535075

REFERENCE 2025 Autumn Agenda was as follows:

• 9.30am Registration opens, coffee, and networking
• 10.30am Opening remarks and event Introduction by Chair Chris Warburton
• 10.35am Session 1 –  Addressing Industry Challenges: How to best support vulnerable customers constantly adapting to additional cost-of-living challenges, plus a look at the impact of the cost from regulation and compliance. Panelists: Claire Aynsley from the Credit Services Association (CSA), Jason Wassell from the Consumer Credit Trade Association (CCTA), Amy Collins from the Civil Enforcement Association (CIVEA) and Rundles, Steven Craske from Jaja Finance
• 11.30am Session 2 – Effectively using Data & Analytics: How to determine what credit, lending and collections data is relevant and insightful. How to apply data and analytics to maximise response.  Panelists:  Chris Laverick from NatWest, Sam Challenger from Billing Finance, Michelle Brewins from Addleshaw Goddard
• 12.30pm: Lunch and networking
• 1.45pm Session 3 –  Value of Communications: How to effectively use customer mindset and behavioural economics to engage with customers. How can we ensure the best customer outcomes are achieved every time we communicate? Panelists: Rachael Magowan from Moneyline,  Alasdair Skeoch from BPO Collections, Puja Rohra from CreditSpring, Daniel Walker from AI for Business
• 2.45pm Session 4 – Future of Technology in Credit & Collections: Embracing AI, Harnessing GenAI, and Synthetic Data. What role does ChatGPT have within the industry? What other technology will become important and influence the future? Panelists: Eddie Harrison from DCB Legal, Mark Oppermann from Aryza, Kyle MacDonald from Financial Cloud
• 3.45pm Closing Remarks
• 4pm latest event close.

The evening kicked off at 6.30 pm with the Credit & Collections Technology Awards drinks reception.

If you are interested in becoming a speaker or would like to suggest speaker topics, please email events@credit-connect.co.uk to enquire.