The Think Tank speakers are a gathering of credit and collections professionals with extensive experience across multiple sectors. Here are the speakers profiles.
Chris Warburton has spent over 15 years in executive roles, leading transformation and delivering performance improvements in businesses in the UK, Canada and across many other markets around the world.
With a passion for new ideas, technology and process innovation, he helps teams find new ways of working to improve performance. Chris frequently speaks at events and conferences. He is always keen to look ahead of the curve, demystify and share experience with a wider audience. For him, it is all about helping create great conversations in order to generate great solutions.
Data minded and people orientated his experience spans sectors from financial services, telecommunications and more recently in an advisory role in consultancy. He has specialist knowledge across the customer lifecycle, from Account Origination to Fraud, Account management, Collections and Recoveries. He is currently working on a series of videos exploring the latest ideas, innovation and technology in Credit and Collections. The conversation is available at RO-AR.com.
Senior Compliance Policy Team Manager, Novuna
Michelle has worked in financial services her whole career, initially specialising in complex pension products until 2015, when she changed direction into Consumer Credit. Since 2015 Michelle has worked as a compliance SME across most forms of consumer credit products, including motor finance, lease hire, retail point of sale finance, mainstream consumer credit, high cost short term credit and guarantor loans. Since 2018 Michelle has managed the Policy and Advice Team at Novuna, with her team supporting Novuna regulated divisions with navigating the regulatory complexities of the FCA Handbook and the myriad of consumer credit regulation and legislation.
Chief Operating Officer at Jaja Finance
Zara joined Jaja Finance in 2019 as Chief Operating Officer and is responsible for driving and executing Jaja’s operating strategy. She is passionate about building high performing teams who collaborate well to get things right for customers and is focussed on making things simple in the world of credit.
She started her career with Barclaycard as a Business School graduate and in the last 22 years she has led teams across all consumer finance products, especially credit cards and loans. Zara has specialised in Collections, driving operational excellence and delivering transformation across global credit card and banking portfolios.
Head of Digital Development at The Zinc Group
Richard has worked in financial services, specifically in recoveries for over 20 years, with senior roles in operational management with Apex Credit Management, BCW and now as Head of Digital Development for the Zinc Group where he has worked for the last 10 years.
Senior Outreach and Insights Manager, The Lending Standards Board
Chief Operating Officer from Jaja Finance
Dr Christopher Fitch is a Research Fellow at the University of Bristol and Vulnerability Lead at the Money Advice Trust. He has led a programme of award-winning research and intervention work on consumer vulnerability. This has involved work with more than 350 firms, 35,000 staff, and regulators and organisations across the financial services, debt advice, energy, fintech, water, retail, pensions, and other sectors.
Chris leads the Vulnerability Academy initiative with UK Finance for firms, and the Vulnerability Academy programme with regulators with the UK Regulators Network.
Previously Chris was Head of Policy and Research Fellow at the Royal College of Psychiatrists, and prior to this as a Researcher at Imperial College Medical School and the Centre for Research on Drugs and Health Behaviour, where he worked on collaborative projects with the World Health Organisation, United Nations Joint Programme on HIV/AIDS, and Department for International Development.
Chief Executive Officer, Credit Services Association (CSA)
Chris Leslie is the Chief Executive Officer at the Credit Services Association (CSA)
Head of Charity Development from StepChange
Commercial Director from Roma Finance
Director of Special Servicing at Blue Motor Finance
Anne has been with Blue Motor Finance Ltd since its launch in October 2014, having previously spent most of her career in financial services, including Mortgage Lending and Motor Finance. Working with Blue from start up, Anne has contributed to the growth of a relatively small motor finance business into the successful business it is today. Anne has a passion for training and mentoring Blue’s colleagues to reach their full potential and contributes to Blue’s focus on keeping its customers interests at the forefront of everything they do.
Partnerships Manager for ReachOut (by Sigma Connected)
Jonathan Shaw is the Partnerships Manager for ReachOut, a service specifically designed to help organisations to bridge the gap with their disengaged customers struggling in debt. Jonathan joined ReachOut (by Sigma Connected) in January 2023, having previously worked in the debt advice sector where he worked closely with organisations across multiple sectors to better support their vulnerable customers. He is passionate about tackling problem debt and is striving to see people getting the help they need as soon as possible.
International Vice President at CallMiner
Frank Sherlock is the VP for CallMiner International, responsible for expanding CallMiner customer footprint in the region
Based in the UK, Frank has been with CallMiner for 4 years, during which time we have seen significant business growth in the region. Frank holds a Masters Degree in Business Administration (MBA) and a Higher National Diploma in Telecommunications engineering. He has worked in and around the contact centre and customer experience space for the last 20 years, including holding senior roles in companies such as Genesys, Intervoice, Convergys, SoundBite and CallMiner. When not working Frank is an avid fan of Everton FC, where he is a long time season ticket holder, and enjoys golfing.
Enterprise and Strategic Partner Director at MaxContact
Richard is the Enterprise and Strategic Partner Director at contact centre software provider, MaxContact. He has years of experience working alongside businesses in the debt collection industry, including Sigma Connected, Marston Holdings and Advantis. With a wealth of industry knowledge, Richard has valuable insights into the industry’s unique challenges and trends. He is well-equipped to guide debt collection agencies in navigating and thriving within today’s market.
Senior Business Development Manager
Andy is a Somerset lad living in London, lover of the outdoors, rugby and travel. He’s spent over 15 years in sales across mobile, AI and technology, working closely with business owners, buyers and end users to help them develop their business. At Webio, we are offering an approach to help companies in the credit and collections space increase their digital customer engagement, automation and payments with conversational AI and digital messaging.