Wednesday 20th May: Industry Leaders Networking Event.

*Before the Think Tank, the evening before will feature the  2026 Industry Leaders Networking drinks reception and dinner. The event is an opportunity to network informally with industry professionals. The event will also feature an Industry Recognition Award announcement. More details relating to Industry Leaders can be found here.

Thursday 21st May: Credit & Collections Think Tank

2026 Spring Agenda

• 9.30am Registration opens, coffee, and networking
• 10.30am Opening Remarks and Event Introduction by Chair Chris Warburton
• 10.35am Session 1 – Credit & Collections Risk Challenges, Regulatory and compliance challenges. Ethical lending and collections, adding long-term customer value. How do we maximise recoveries while managing cost, compliance, and reputation? How do we embed compliance into day-to-day collections operations?
• 11.30am Session 2 – Assessing Financial Stress Affordability and Vulnerability, Improving lending, credit and collections while preserving customer relationships, Segmentation-based collections strategies. How do we identify and support struggling consumers earlier? Financial stress signals. Vulnerable consumers and financial hardship indicators.
• 12.30pm Lunch and Networking
• 1.45pm Session 3 – Maximising Customer Engagement, Understanding the consumer borrower and collections behaviours. What are the stresses and cost-of-living pressures?  How can we gain clearer insight into borrower behaviour and engagement strategies? Omnichannel engagement (SMS, email, chat, voice, portals). Advanced segmentation and treatment strategies. Designing empathetic collection journeys.
• 2.45pm Session 4 – Technology, AI, Data & Automation in Credit & Collections, Leveraging tools to drive efficiency and insight. Using AI and predictive analytics for credit scoring and prioritisation. How do we use AI, Open Banking, etc, to improve outcomes without sacrificing fairness, transparency, or compliance?
• 3.45pm Closing Remarks
• 4pm latest Event Close.

The evening kicks off at 6.30 pm with the Credit & Collections Industry Awards drinks reception.

If you are interested in becoming a speaker or would like to suggest speaker topics, please email events@credit-connect.co.uk to enquire or call 01622 535075

REFERENCE 2025 Autumn Agenda was as follows:

• 9.30am Registration opens, coffee, and networking
• 10.30am Opening remarks and event Introduction by Chair Chris Warburton
• 10.35am Session 1 –  Addressing Industry Challenges: How to best support vulnerable customers constantly adapting to additional cost-of-living challenges, plus a look at the impact of the cost from regulation and compliance. Panelists: Claire Aynsley from the Credit Services Association (CSA), Jason Wassell from the Consumer Credit Trade Association (CCTA), Amy Collins from the Civil Enforcement Association (CIVEA) and Rundles, Steven Craske from Jaja Finance
• 11.30am Session 2 – Effectively using Data & Analytics: How to determine what credit, lending and collections data is relevant and insightful. How to apply data and analytics to maximise response.  Panelists:  Chris Laverick from NatWest, Sam Challenger from Billing Finance, Michelle Brewins from Addleshaw Goddard
• 12.30pm: Lunch and networking
• 1.45pm Session 3 –  Value of Communications: How to effectively use customer mindset and behavioural economics to engage with customers. How can we ensure the best customer outcomes are achieved every time we communicate? Panelists: Rachael Magowan from Moneyline,  Alasdair Skeoch from BPO Collections, Puja Rohra from CreditSpring, Daniel Walker from AI for Business
• 2.45pm Session 4 – Future of Technology in Credit & Collections: Embracing AI, Harnessing GenAI, and Synthetic Data. What role does ChatGPT have within the industry? What other technology will become important and influence the future? Panelists: Richard Sharp from Payment Assist, Eddie Harrison from DCB Legal, Mark Oppermann from Aryza, Kyle MacDonald from Financial Cloud
• 3.45pm Closing Remarks
• 4pm latest event close.

The evening kicked off at 6.30 pm with the Credit & Collections Technology Awards drinks reception.

If you are interested in becoming a speaker or would like to suggest speaker topics, please email events@credit-connect.co.uk to enquire.