2025 Autumn Agenda
- 9.30am Registration opens, coffee, and networking
- 10.30am Opening remarks and event Introduction by Chair Chris Warburton
- 10.35am Session 1 – Addressing Industry Challenges: How to best support vulnerable customers constantly adapting to additional cost-of-living challenges, plus a look at the impact of regulation.
- 11.30am Session 2 – Effectively using Data & Analytics: How to determine what credit, lending and collections data is relevant and insightful. How to apply data and analytics to maximise response.
- 12.30pm: Lunch and networking
- 1.45pm Session 3 – Value of Communications: How to effectively use customer mindset and behavioural economics to engage with customers. How can we ensure the best customer outcomes are achieved every time we communicate?
- 2.45pm Session 4 – Future of Technology in Credit & Collections: Embracing AI, Harnessing GenAI, and Synthetic Data. What role does ChatGPT have within the industry? What other technology will become important and influence the future?
- 3.45pm Closing Remarks
- 4pm latest event close.
*Speakers will be confirmed and announced soon.
The evening kicks off at 6.30 pm with the Credit & Collections Technology Awards drinks reception.
If you are interested in becoming a speaker or would like to suggest speaker topics, please email events@credit-connect.co.uk to enquire.
2025 Spring Agenda
Below is the agenda from the Spring Think Tank.
- 9.30am Registration opens, coffee, and networking
- 10.30am Opening remarks and event Introduction by Chair Chris Warburton
- 10.35am Session 1 – Credit and Collections Risk Challenges. Regulations impact on the industry. Managing processing and compliance to ensure best practices are followed. What is the best way of measuring risk and strategy? Speaker Panelists: Eleanor Demuth from JaJa Finance, Samuel Baker from 118118 Money, Jason Wassell from CCTA
- 11.30am Session 2 – Assessing Affordability and Customer Vulnerability – The role of data, people and technology in assessing credit and lending risk. How can we better assess affordability and vulnerability? How are consumers coping with inflation and the cost of living? How can the lending, credit and collections sectors work closely to enhance the best customer outcomes? Speaker Panelists: Elliot James from HM Treasury, Sheraz Afzal from Quint, Vanessa Northam from StepChange
- 12.30pm: Proceed to Oak Room for Industry Leaders Announcement
- 12.35pm: 2025 Industry Leaders launch and Industry Recognition Award announcement, followed by Lunch and Networking
- 1.45pm Session 3 – Maximising Customer Engagement – How can customer engagement be maximised and ensure the best customer outcomes? The importance of the customer journey. In-person and technology strategies. Speaker Panelists: Matt Cochrane from Fairlo, Neil Costello from Lowell, Arren Khan from Digital DRA, John Ricketts from Ardent Credit Services.
- 2.45pm Session 4 – The impact of AI in Credit & Collections Maximising digital transformation data. Will the people vs technology ratio change within companies? What will the industry look like in the next five years? What are the other technologies which can spark positive change? Speaker Panelists: Eddie Harrison from Revolut, Richard Grinham from COEO, Sarah Naylor from Dukes.
- 3.45pm Closing Remarks
- 4pm latest event close.
The evening kicks off at 6.30 pm with the Credit & Collections Industry Awards drinks reception.
If you are interested in becoming a speaker or would like to suggest speaker topics, please email events@credit-connect.co.uk to enquire.
Spring 2026 Think Tank will take place in May 2026.