Frequently asked questions (FAQs)

What is a Think Tank?

This event will bring together a group of industry experts to share their approach on lending and collections strategy examining and weighing up the technology options for different parts of the lending and collections process. The event aims to provide to key business takeaway actions which can be implemented into businesses moving forward and enhancing best customer outcomes

What makes this event different from other lending and collections conferences?

The format for this event is different from the traditional conference format industry seen at numerous events in the industry’s calendar. The day will not include any individual presentations (apart from the Chair’s opening which is focused upon research) and will be based upon panel discussions with the aim of enhancing audience participation.

Will the event just have technology companies pitching their products and services?

No. This event will be for lending operations and collections professionals to discuss best practice in combining people and technological collections strategies. The event will limit the amount of technology service providers who are able to attend and there will designated and limited technology demonstrations during the event breaks.

How much is it to attend?

The cost varies, please go to our booking page to find out more as rates include an option to attend the Credit & Collections Technology Awards ceremony in the evening.

What is included as part of my delegate pass?
  1. Access to all content at the Lending and Collections Technology Think Tank. No other conference streams to attend so no need to make choices and miss vital content.
  2. Option to ask questions pre-event and shape the debate.
  3. Access to slido at the event with the ability to ask anonymous questions
  4. Post-event content slides
  5. Opportunity to meet and network with collections professionals from other sectors
  6. Food and beverages across the event
  7. Discounted hotel rooms (subject to availability)
Why should my company attend?

Learn something new: Uncover the blueprints for success from the lending and collection leaders that have built best practice, transformed their businesses and been bold enough to make the big technological decisions

Adapt or change your processes: Be inspired by the industry’s most creative thinkers who will share new ideas and fresh perspectives on the emerging trends influencing the industry.

Understand: How lending collections professionals are dealing with the major indusrty problems of customer engagement, vulnerable cutsomers, affordability plus much more. Network with industry peers

Be inspired: Hear from the disruptors leading the way in the market, and learn about new technologies and solutions that can help propel your business forward.

Plan your company’s lending and collections strategy: From the smallest start-ups through to the biggest industry specialists, see whether you are ahead of the curve but also to understand where you are falling short. It is the perfect platform to share ideas, swap strategies and plan your next 6-12 months.

Return to the office energised: The Think Tank’s inspiried speakers will stimulate discussion, spark creativity and inspire new thinking.

Position yourself amongst lending and collections’ most powerful leaders: The event is a catalyst for change where ideas that influence strategy are formulated, creating the perfect platform to voice your opinion and shape the future of the industry.

Which companies are attending?

Attendees include Collections specialists from Banks, FinTechs, Car Finance Lenders, Alternative Lenders, Utility firms, Local Authorities, Debt Purchasers, Debt Collection Agencies, Debt Advice specialists plus many more. Job titles include: CEOs, CFOs, Credit RIsk Officer, Heads of Collections, Heads of Operation and Compliance specialists.

What will happen if the event needs to be cancelled?

If there is a need to cancel the face to face event it will be rescheduled for 2025.

The brand has now developed an Online version of the event series called the Online Technology Think Tanks which are free to attend for qualifying lending or collections professionals.

Provisional plans will be made if there is a need to provide a digital event. More details on this can be confirmed by calling 01622 535075 or emailing: