Frequently asked questions (FAQs)

What is a Think Tank?

This event will bring together a group of industry experts to share their approach on collections strategy examining and  weighing up the technology options for difference parts of the collections process. The event aims to provide to key business take away actions which can be implimented into businesses.

What makes this event different from other collections conferences?

The format for this event is different from the traditional conference format industry seen at numerous events in the industry’s calendar. The day will not include any individual presentations (apart from the Chair’s opening which is focused upon research) and will be based upon panel discussions with the aim of enhancing audience participation.

Will the event just have technology companies pitching their products and services?

No. This event will be for collections professionals to discuss best practice in combining people and technological collections strategies. The event will limit the amount of technology service providers who are able to attend and there will designated and limited technology demonstrations in the event breaks.

How much is it to attend?

The event is £299+VAT for collections professionals.

What is included as part of my delegate pass?
  1. Access to all content at the Collections Technology Think Tank. No other conference streams to attend so no need make choices and miss vital content.
  2. Option to ask questions pre-event and shape the debate.
  3. Access to slido at the event with the ability to ask anonymous questions
  4. Post-event content slides
  5. Opportunity to meet and network with collections professionals from other sectors
  6. Food and beverages across the event
  7. Discounted hotel rooms (subject to availability)
Why should my company attend?

Learn something new: Uncover the blueprints for success from the collection leaders that have built best practice, transformed their businesses and been bold enough to make the big technological decisions

Adapt or change your processes: Be inspired by the industry’s most creative thinkers who will share new ideas and fresh perspectives on the emerging trends influencing the industry.

Understand: How collections professionals are dealing with the major indusrty problems of customer engagement, vulnerable cutsomers, affordability plus much more. Network with collections peers

Be inspired: Hear from the disruptors leading the way in the market, and learn about new technologies and solutions that can help propel your business forward.

Plan your company’s collections strategy: From the smallest start-ups through to the biggest industry specialists, see whether you are ahead of the curve but also to understand where you are falling short. It is the perfect platform to share ideas, swap strategies and plan your next 6-12 months.

Return to the office energised: The Think Tank’s inspiried speakers will stimulate discussion, spark creativity and inspire new thinking.

Position yourself amongst collections’s most powerful leaders: The eventis a catalyst for change where ideas that influence strategy are formulated, creating the perfect platform to voice your opinion and shape the future of collections.

Which companies are attending?

Attendees include: Collections specialists from Banks, FinTechs,Car Finance Lenders, Alternative Lenders, Utilities firms, Local Authorities, Debt Purchasers, Debt Collection Agencies, Debt Advice specialists plus many more. Job titles include: CEOs, CFOs, Credit RIsk Officer, Heads of Collections, Heads of Operation and Compliance specialists.

What will happen if the event needs to be cancelled?

The face to face event will now be re-scheduled for 2021 a date will be announced as soon as possible.

The brand has now developed an Online version of the event called the Online Collections Technology Think Tank which will take place on Thursday 24th September at 10am. Attendees can view more information by clicking here.

Credit Connect Media is continuing to monitor and assess the potential impact of Coronavirus on its events. At the time of writing, the events will take place as planned unless the UK Government and the World Health Organisation advice changes. Ensuring the safety of all attendees of our events is our top priority. Things are in a never-before-seen state of flux, but the current intention is to run the Awards ceremony in November.  Of course, this may be subject to further change, but rest assured any bookings will be carried over to any new date even this is in 2021. Bookings can also be transferred to colleagues if required.

Provisional plans have been made if there is a need to provide a digital event. More details on this can be confirmed by calling 01622 437014 or emailing:

Provisional plans have been made if there is a need to re-schedule. More details on this can be confirmed by calling 01622 437014 or emailing: