Speaker Profiles

Chris  Warburton has spent over 15 years in executive roles, leading transformation and delivering performance improvements in businesses in the UK, Canada and across many other markets around the world.

With a passion for new ideas, technology and process innovation, he helps teams find new ways of working to improve performance. Chris frequently speaks at events and conferences. He is always keen to look ahead of the curve, demystify and share experience with a wider audience.  For him, it is all about helping create great conversations in order to generate great solutions.

Data minded and people orientated his experience spans sectors from financial services, telecommunications and more recently in an advisory role in consultancy. He has specialist knowledge across the customer lifecycle, from Account Origination to Fraud, Account management, Collections and Recoveries. He is currently working on a series of videos exploring the latest ideas, innovation and technology in Credit and Collections.  The conversation is available at RO-AR.com.

Chris leads the Recoveries business for NatWest Group, across all it’s franchises. I the most recent structural changes, this now includes operational execution as well as the design of journeys and third parties/Debt Purchasers. With a focus on Financial Health and Support, Christ plays a pivotal role in shaping migration strategies, effective balance sheet and Risk Management alongside improvements in customer outcomes.

Rachael has over 25 years’ experience working across Financial Services, with over 20 of those years being in the Yorkshire Building Society. Rachael has a broad range of skills and expertise gained from her variety of roles, which include Branch Network, Portfolio Business Change Manager, Head of Change, to CTO.

Rachael has been at Moneyline for 4 years and delivered the systems change required to move from being a mainly branch-based organisation to a lender who can support vulnerable customers in a digital world. Rachael is responsible for systems, operations and data, taking on the role of Data Protection officer too

Richard Sharp is currently the Chief Operating Officer at Payment Assist, a leading automotive lender.

Richard has over 25 years’ experience in consumer credit, having held several executive positions across large PLC and Ltd companies, including Tandem Bank, Everyday Loans and Aro Money. An accomplished, results-driven and solution-focused professional delivering effective financial solutions, operational change and transformation with a digital and customer-first attitude.

Eddie Harrison, Senior Collections Manager at DCB Legal, is a Fellow of the Chartered Institute of Credit Management with over 20 years of deep expertise in the debt industry. A recognized authority in Collections, Litigation, and Enforcement, Eddie has a strong track record of building and optimizing effective debt management strategies within regulated environments.

Notably, Eddie held senior roles at three prominent ABS law firms specializing in bulk litigation and debt recovery: Revolut, Lowell Solicitors, Overdales Legal, Moorside Legal. His experience in these roles provides unique insights into the establishment and operational excellence of legal entities focused on high-volume debt-related matters.

Throughout his career, which includes significant leadership positions in Legal Services, Debt Purchase, Business Change, and Operational Risk, Eddie has consistently delivered business transformation, efficiency gains, and strategic results. At Revolut UK, he is currently responsible for developing compliant debt collections processes for all UK lending products, leveraging technology and analytics to optimize performance and ensure regulatory adherence.

Mark brings over 25 years of experience delivering transformational customer engagement solutions to leading businesses across the UK and Europe. At Aryza, he leads the development and commercial strategy for Conversational AI, helping clients harness intelligent automation to transform the way creditors interact with customers, drive more meaningful, efficient, and accessible interactions across the credit and collections lifecycle. 

Passionate about understanding the key drivers of a business before implementing any technology, this approach enables a broader enterprise understanding of the best solution needed to deliver maximum value to both the business and its customers. Mark’s approach is to get the whole team involved, starting with simple solutions and iterating along the way to complexity.  

 Mark’s philosophy is simple: “If you make it easy for your customers to engage, don’t be surprised when they do it lots.”

As Chief Operating Officer for Everyday People Financial, Alasdair leverages over 40 years of financial services experience to lead three UK Debt Collection Agencies: BPO, CCS, and EPFS. He has comprehensive experience across the credit lifecycle, including working both within and engaging with DCAs, and negotiating significant debt sale agreements. Previously, Alasdair spent a decade in the subprime lending sector at BrightHouse and Provident, where he managed large-scale change programs focused on improving customer experience.

A strong advocate for innovation, he has consistently driven technological adoption, from the onset of computerisation in the ’80s to modern digital communications and self-service web platforms. Alasdair is a hands-on leader with extensive experience across all collection channels, including digital, written correspondence, contact centres, fieldwork, and litigation.

Steven Craske is the Head of Collections and Recoveries at Jaja Finance, having joined the digital lender in 2020 as Collections Strategy Manager. He now leads the collections and recoveries function, overseeing strategic execution and portfolio performance across Jaja’s European operations.

With over 20 years of experience in the collections industry, Steven brings deep expertise in customer journey optimisation, operational development, innovation, and data-driven analysis. His leadership continues to shape Jaja’s approach to responsible and customer-centric recoveries.

Michelle is the Compliance Director for the Addleshaw Goddard Financial Regulation Team.  Michelle joined the team earlier this year after spending almost 20 years’ in industry, the last decade of which was focused on the Consumer Finance sector, most recently as the Retail Head of Compliance for Close Brothers.

Michelle has a proven ability to translate regulatory requirements into business processes and significant experience delivering regulatory change programmes, including new product development, supporting firms with successful management of s.166 skilled person reviews, s.165 information requests and FCA thematic reviews.  Michelle has firsthand experience of contentious regulatory matters, including FCA and FOS relationship management, and the journey to judicial reviews, having supported firms in respect of HCSTC affordability, solar, timeshare and motor finance complaints management.

Amy Collins is the Managing Director of Rundles, one of the UK’s longest-established enforcement and debt resolution providers, working in partnership with more than 80 local authorities and public-sector organisations nationwide. With over 24 years’ industry experience across operational, client, and strategic leadership roles, Amy combines deep sector knowledge with a people-first approach to ethical and effective collections.

Amy began her career on the phones, taking calls from customers and developing a strong understanding of the challenges individuals face when managing debt. Her ability to lead with empathy and deliver results saw her progress through client management and senior operational roles before being appointed Managing Director in 2020. This journey gives her a grounded, end-to-end understanding of both customer experience and client priorities.

As Managing Director, Amy oversees Rundles’ national client portfolio, driving innovation, performance, and service excellence. She acts as Board Sponsor for several key local authority clients, working closely with them to co-design solutions that meet the needs of their communities.

Amy is passionate about changing the narrative around enforcement — promoting a sector built on fairness, transparency, and respect. She actively challenges misconceptions about enforcement by highlighting the professionalism, training, and empathy that underpin modern practice.

As Vice President – and incoming President – of the Civil Enforcement Association (CIVEA), Amy continues to advocate for reform, raising standards and strengthening trust between, local authorities, industry stakeholders, and the communities they serve.